Refund policy

At Clearenca, your satisfaction is at the heart of everything we do. We stand behind the quality of our products and want you to feel completely confident in your purchase. If you are not entirely satisfied, we are here to help.

100-Day Satisfaction Guarantee

You may return your Clearenca product within 100 days of the delivery date for a full refund of the purchase price. We offer this extended trial period so you can experience Clearenca in your everyday life with complete peace of mind.

Return Conditions

  • Items must be returned with all original components, accessories, and packaging.
  • Please include your order number or proof of purchase.
  • For hygiene reasons, we ask that returned earpieces be clean. Normal use during your trial period is expected and will not affect your eligibility for a refund.

How to Start a Return

To begin a return, simply contact us with your order number. Our team will provide return instructions and the return address. Please do not send items back before contacting us.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method, typically within 5–10 business days, depending on your bank or card provider.

Return Shipping

Unless your item arrived damaged or defective, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items

If your product arrives damaged, defective, or becomes faulty within its warranty period, please contact us right away. We will arrange a free replacement or full refund at no additional cost to you.

Shipping

Orders are processed within 1–2 business days. We are pleased to offer free shipping within the United States, with typical delivery in 5–8 business days after dispatch. You will receive tracking information by email once your order ships.

Contact

For any questions about returns, refunds, or your order, please contact us.

MG Stores Inc
50 Avenue des Champs-Élysées
75008 Paris, France